Hyper Casino Privacy Policy

At Hyper Online Casino, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Hyper Casino privacy policy explains what information we collect when you register, log in, deposit, play, or withdraw funds, and how we use, store, and safeguard that data. By creating a Hyper login and using our services, you agree to the practices described below. We are operated by L&L Europe Ltd, a company registered in Malta under company number C53706, with our registered address at Northfields App 7, Vjal Indipendenza, Mosta MST9026, Malta. We hold a Malta Gaming Authority licence (MGA/B2C/211/2011), a British Gambling Commission licence (38758) for customers in Great Britain, and a licence from Spelinspektionen (23Si2205) for customers in Sweden, valid from 1 January 2024 to 31 December 2028.

Information We Collect

We collect various categories of information to operate Hyper Casino safely, comply with our licensing obligations, and provide you with a personalised gaming experience across our slots, live casino, table games, and sportsbook offerings.

• We gather registration data such as your full name, date of birth, email address, phone number, and residential address when you complete our Hyper register process.
• We collect identity verification documents, including proof of ID and proof of address, as required under our anti-money laundering and responsible gambling obligations.
• We record financial information related to your Hyper deposit and Hyper withdrawal activity, including payment method details, transaction amounts, and timestamps.
• We track your gameplay activity, including which slots, live casino games, or table games you access, your betting patterns, and bonus usage such as Hyper bonus poker or other promotional participation.
• We log technical data, including your IP address, device type, browser information, and login history whenever you access the Hyper casino login page or our Hyper app.
• We collect communication records when you contact our support team via live chat, email, or phone.

How We Use Your Data

We use the information we collect for several legitimate purposes connected to running Hyper Casino responsibly and in accordance with our regulatory licences.

• We use your data to verify your identity, age, and eligibility to play, and to prevent fraud or underage access.
• We process your deposit and withdrawal instructions and manage your account balance accordingly.
• We use your gameplay history to administer bonuses, including any Hyper bonus, Hyper casino bonus, Hyper no deposit bonus, Hyper free spins, or cashback offers you may qualify for.
• We analyse your activity to detect problem gambling indicators and to apply responsible gambling tools such as deposit limits, loss limits, time-outs, and self-exclusion where requested.
• We use your contact details to send service communications and, where you have opted in, marketing messages about new promotions, our Hyper casino game selection, or updates to our Hyper casino slots library.
• We use technical and behavioural data to improve the performance and security of our website and Hyper casino app.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you securely logged in, and understand how visitors use our site. Our cookies help us recognise returning players, streamline your Hyper login experience, and measure the effectiveness of promotional campaigns such as a Hyper promo code or Hyper bonus code offer. You can manage or disable cookies through your browser settings, though doing so may affect certain site functions, including access to some features of our Hyper live casino games.

Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties where necessary to operate our services.

• We share data with payment processors to complete your Hyper deposit and Hyper withdrawal transactions securely.
• We share information with regulatory bodies, including the Malta Gaming Authority, the British Gambling Commission, and Spelinspektionen, as legally required.
• We share data with identity verification providers to confirm your age and identity.
• We may share limited information with affiliated companies operating other platforms, sometimes referred to in Hyper casino reviews as Hyper casino sister sites, but only where permitted by law and subject to appropriate safeguards.
• We disclose data to law enforcement or regulatory authorities when legally obligated to do so, including in connection with anti-fraud or anti-money laundering investigations.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our systems use encryption and secure servers to safeguard the information you provide when you register, log in, or make a deposit through Hyper Casino. Despite these safeguards, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by our licensing obligations, anti-money laundering regulations, and applicable tax laws. Where you close your account or request deletion, we will retain only the information we are legally obligated to keep, and we will securely dispose of data that is no longer required.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact us using the details provided below, and we will respond within the timeframes required by applicable law.

Third-Party Links

Our website may contain links to third-party sites, including payment providers or affiliate partners. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before submitting any personal information.

Children's Privacy

We do not knowingly collect personal data from anyone under the age of 18. Our services are strictly intended for adults, and we apply robust age verification procedures during the Hyper register process. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy, how we handle your personal data, or your rights as a Hyper Casino customer, please reach out to our support team. We offer live chat and email support 24 hours a day, seven days a week, and our voice lines are open from 07:00 to 00:00 GMT.

• Email: support@Hyper Casino.com
• Email: service@Hyper Casino.com
• Complaints: complaints@Hyper Casino.com
• Phone (UK): +44 1223 931488
• Phone (Malta): +356 2033 0258
• Phone (Sweden): +46 10 750 2791